General T&C for Tuscany Untouched Tours

TOUR GROUPS:

Our tour groups have been designed for a group of no more than 8 people per week to ensure that client needs and enjoyment is always our top priority. Tours and tariffs are subject to change.

CANCELLATIONS AND REFUNDS:

All tours, travel arrangements and accommodations are secure from the time of confirmation of booking. Consequently a cancellation fee will apply on all cancellations. If you cancel your tour reservation for any reason, your first deposit of 15% is non-refundable. If you cancel 90 days before tour starting date: 85% of your total tour cost is refundable. If you cancel between 90 days and 60 days before tour starting date: 50% of your total tour cost is refundable for physician documented emergency medical reasons or for police documented cases of accident, flood, fire, or crime. Cancellations less than 60 days from the tour start date, a cancellation fee equal to 100% of the tour cost will apply. We do not provide refunds for: non-medical personal problems; air carrier delays or cancellations; inability to obtain passports; business problems or emergencies; etc. In the unlikely event or if the tour fails to fill with the necessary minimum number of participants required (2 people), you would be entitled to a 100% refund in full.

COST/EXCHANGE RATES:

Prices and tariffs quoted for the tours are subject to change without notice in the event of unforeseen circumstances beyond our control, such as significant currency fluctuations.

INSURANCE:

You are required to purchase your own travel insurance to cover cancellation coverage, airline tickets, trip delay, lost luggage or any potential medical expenses, personal accident and sickness, emergency repatriation and personal liability. It is advisable to take specific cover for ambulance through the respective State ambulance providers or through their own private health insurance. Please note that travellers on Tuscany Untouched tours must have comprehensive travel insurance. We will require evidence including policy number, insurers name and emergency contact number before we finalise your booking.

LUGGAGE:

You are allowed one suitcase and one carry-on bag. If you exceed this limit there may not be space in the vehicle to transport your excess luggage and it will be at your own expense to have it transported. We suggest that you bring a day pack for carrying water, guide books, jacket, rain gear, etc.

STRENUOUS WALKING

Most medieval towns were built as hilltop fortifications, so you will find some challenging climbs. There is a lot of walking on our tours and you will spend a lot of time on your feet while sightseeing. Age is not important as long as you are physically fit and a strong walker. Our tours are not suited for anyone who has problems with knees, back, heart or obesity.

SINGLE TRAVELLERS:

Single travellers are provided a private apartment. The additional single supplement cost will apply.

PRICES:

Our recommended tours and dates, as listed on our web site, are guaranteed once a booking is confirmed. Your additional expenses will be for non-included meals, moderate tipping where appropriate, and personal sightseeing or shopping.LIMIT OF LIABILITY:No responsibility is accepted for any loss, expense, accident, injury, or damage to any person or property due to the actions or omissions of any person, or any cause, including but not limited to acts of God, acts of terrorism, war, strikes, defects in machinery, breakdown of equipment, weather, quarantine, negligence, loss of baggage, or other causes beyond our control, such losses being the responsibility of the guest.

MEMBERSHIP ON TOUR:

Tuscany Untouched Pty Ltd reserves the right to accept, reject, or not retain any person as a tour participant whose condition or general deportment impedes the operation of the tour or, in the opinion of the tour manager, affects the rights and enjoyment of other guests. A guest not retained on tour shall have no cause for complaint or refund, and shall bear any and all extra expenses that ensue.

TOUR CHANGES:

All information on this website is, to the best of our knowledge, correct. However, we reserve the right to make changes in accommodations, visits, and itineraries at any time should it become necessary or desirable. Delays or itinerary changes caused by strikes, bad weather, traffic, or other unforeseen circumstances are beyond our control and we are not obliged to pay guests compensation.

STATEMENT OF RESPONSIBILITIES

Just a reminder that travel on Tuscany Untouched trip requires a degree of flexibility, and you should understand that the trip’s route, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Tuscany Untouched PTY LTD deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Tuscany Untouched’ control.While travelling with Tuscany Untouched you agree to accept the authority of the leader at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Tuscany Untouched reserves the right to decline, accept, or retain any person as a member of the group at any time. To the best of Tuscany Untouched’s knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Tuscany Untouched  will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Tuscany Untouched will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited. No employee, servant or agent of Tuscany Untouched Pty Ltd has authority to vary these conditions.

CONFIRMATION BOOKING FORM

All Tuscany Untouched travellers on group trips must sign a Booking Form. Please note that signing the form is a pre-requisite of travelling with Tuscany Untouched Pty Ltd. The wording of this form follows.“I understand that touring with Tuscany Untouched Pty Ltd may involve risks (and rewards) above and beyond those encountered on a more conventional holiday, and that I am undertaking a physical trip with inherent dangers. I understand that I am travelling to geographical areas where, amongst other things, the standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I have read and understood the Tuscany Untouched tour notes for the trip I am undertaking and have provided details of any pre-existing medical conditions I have to Tuscany Untouched Pty Ltd  representatives. I accept these risks and obligations and I fully assume the risks of travel. I release Tuscany Untouched Pty Ltd from any liabilities connected to these risks to the maximum extent permitted by law.”

ANIMALS:

Our tours are not pet friendly